ADA paratransit service is provided using small Widebodied 13 passenger buses. You must ride in the vehicle that is sent for you. Special requests for specific vehicles and drivers cannot be honored.
When you call to reserve your ride, you will be given a "30 minute pickup window" in which the vehicle will arrive. You'll need to be ready at the beginning of your pick up window. For example, if your negotiated "ready time" is 8 AM, your 30-minute pickup window is 8 AM to 8:30 AM. You'll need to be ready to board at 8 AM. By being ready when the paratransit vehicle arrives, you help keep everyone's trip on schedule.
When the vehicle arrives within the pickup window, the driver will wait no more than 5 minutes. If the vehicle arrives before your pickup window starts, you may leave if you are ready. If you are not ready, the driver will wait until your pickup window starts and then an additional 5 minutes.
If your ride has not arrived within 30 minutes after your "ready time, “call (575) 439-4971. A dispatcher will update you on the status of your ride.
The Cancel Line is open 24 hours. If it is after 6:00 PM, the call will rollover to the voicemail system. The minimum cancellation notice required for trips that are not needed is 2 hours. If your travel plans change or you will not be ready to board at your "ready time," please call (575) 439-4971. If no one answers, leave a message.
It is the goal of Ztrans to always connect with passengers and provide their scheduled ride. When riders do not cancel at least 2 hours in advance or are not available to board within 5 minutes, it is considered a "no-show." Riders can prevent no-show situations when they:
Central Transfer Point - Shelter - Wheel Chair Accessible