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ZTRANS TRANSIT RIDER'S INFORMATION GUIDE TO
ADA PARATRANSIT SERVICE

ADA paratransit service is door-to-door, shared-ride transportation for individuals whose disabilities or health conditions prevent them from using the Ztrans bus system (also referred to as a fixed route). This guide is designed to help you understand the service and your responsibilities while using it.

GENERAL INFORMATION

The Americans with Disabilities Act (ADA) of 1990 requires all public transportation providers like Ztrans to provide specialized transportation that is comparable to the public transit bus service for individuals who do not have the functional ability to ride public transit fixed routes. ADA paratransit service in the Alamogordo/Holloman area is available on a prearranged basis for any trip purpose within the designated service area. If you are interested in using ADA paratransit service, you must apply and be found eligible for the service according to ADA guidelines.

Service Area

The service area for paratransit service is available within 3/4 mile of all Ztrans stops on the Green, Yellow, or Purple routes that service the Alamogordo/Holloman AFB area.

Certification Process

To apply, complete and mail back an application provided by Ztrans. When Ztrans receives your completed application, it will be evaluated to determine how your disability or health-related condition affects your ability to ride the regular Ztrans fixed-route system. Only those persons whose disabilities prevent them from using regular bus service, all of the time or some of the time, are eligible under the ADA Applications for ADA paratransit service are available by calling the Ztrans office at (575) 439-4971 or by downloading it from the this webpage.  Within 21 days of Ztrans’ receipt of your completed application, you will be notified by letter as to your eligibility status. If your application is approved, you may be asked to attend an in person interview at the Ztrans office, by Ztrans Administrative Staff.  At that appointment, you will receive written information and a briefing on how to use the ADA paratransit service. If you do not get written notice of your eligibility determination within 21 days after Ztrans receives your completed application; you may ask for and get paratransit service until a decision is made, by calling (575) 439-4971.

Out-of-Area Visitor Riding Privileges

Ztrans will provide rides for up to 21 calendar days in a year for ADA certified persons with disabilities who are visiting from outside of the Alamogordo/Holloman AFB paratransit service area. At the time of making your trip request, let the reservationist know you are visiting from another area and by which paratransit system you have been certified. If you require paratransit service beyond the 21- day limit, you must become locally certified for ADA paratransit service.

Reservation-Taking Hours

6:00 AM to 6:00 PM Monday Through Saturday if you desire to talk to a Dispatcher. Reservations may be made outside of these hours by leaving a message on the voicemail system.

Ride requests may be made up to 2 weeks in advance, but not later than the day before your ride date. Same-day service is on a first come first served basis, and based on availability. Same day Service charge will  be at the rate of $4.00 per ride. When you call, the reservation taker will "negotiate your trip" by searching for available space up to one hour on either side of the pick-up time you request.

Write down the trip "ready time” Time/Date and ask the reservationist to read back the information to ensure every detail is correct. When you call, please have paper, a pen/ pencil, and the following information available:

Since this is a shared-ride service, the driver may make other stops on the way to your drop-off point, so it's best to allow plenty of time to get to and from your destination. If you are unsure of how much time you should allot for your trip, please ask the reservation taker for suggestions when scheduling your pickup. You will need to use your "best guess" when scheduling your return time, except in the case of Medical appointments. They will be considered an “Open Return,” and scheduled for pickup upon notification after the appointment. The driver will then be dispatched as soon as available.

Personal Attendants

A personal attendant assists the passenger with daily life functions and may provide assistance during the ride or at the destination. Personal attendants are not required to pay fares and must be picked up and dropped off at the same locations and times as the passenger. A passenger's need for a personal attendant must be registered with the Ztrans Transit program.

Companions

A companion is someone who rides with a registered  passenger, but not as a personal attendant. You may arrange to bring two companions along on each ride, in addition to a personal attendant. Companions must be picked-up and dropped-off at the same addresses and times as the customer. Companions pay the same fee as the registered passenger.

Service Days And Hours
Monday through Saturday,
excluding holidays,
from 6:00 AM to 6:00 PM.
RIDE RESERVATION
(575) 439-4971

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